GENERAL TERMS AND CONDITIONS
The aim of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be directly informed about the products offered by our company, as well as to make their purchases online.
Intellectual property rights and trademark
All the design of the web pages of the website, the text, the graphics, the selection and the settings of the website are the intellectual property of our company and are protected by the relevant provisions of Greek law, European law and international conventions. Subject to all rights, any text or image or trademark, are registered and used in this online store, with the permission of their respective owners.
PROTECTION OF PERSONAL DATA
PERSONAL DATA PROTECTION DECLARATION
In order to carry out any transaction through our company's online store and to place orders for its products, the disclosure of certain personal data of the customer will be requested. When placing an order, the full name, the shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing data (in case payment by invoice has been selected), the number of a contact telephone, your e-mail address and in cases where payment is made by credit card, the number, expiry date of the card and the three-digit security code will be requested.
CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES?
Credit card details are not stored on company storage media during the transaction.
Our company makes use of the information you provide during the online submission of the form in order to contact you regarding
- the delivery of the order to your place
- to confirm and identify the customer in any necessary case
- for new or alternative products offered by our company
- special offers and news of our site
The Secure Sockets Layer (SSL) protocol is currently the global standard on the Internet for authenticating websites to online users and for encrypting data between online users and web servers.An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission and ensuring that it is encrypted by the receiving software. In addition, all information sent using the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed in transit.
In addition, personal security is provided by the password you give when you become a member of the klimatechniki.gr website.
In order to present any of your personal data, your username and password must first be given. For this reason, you must keep these details safe to avoid the risk of them falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.
Finally, we remind you that credit card details are not stored in the company's storage media during the transaction. All transactions carried out through klimatechniki.gr are governed by International and European law, which regulates issues related to e-commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance sales.
MARKETABLE SPECIES - AVAILABILITY - CHARACTERISTICS
The products available for sale, their characteristics, prices and available stock are available at klimatechniki.gr and are accessible to everyone. Users can search for more information about the product in question by clicking on the product icon.
Our company guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability.
Our company makes every effort every day to provide all the information required for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that before any purchase is completed, you contact us in cases where the prices or any other characteristic of the product are beyond the usual and reasonable.
In the prices shown in the relevant catalogues next to each product, there is a price which includes the applicable VAT. In certain areas of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those indicated by the reduced VAT.
Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer.
PRODUCT ORDERING AND CONSUMER PROTECTION
Orders placed through the online store klimatechniki.gr constitute distance sales contracts, which are governed by the legal framework of Law 2251/1994 (as it is in force today) and the amendments referred to in PD 131/2003 (Government Gazette A 116/16.05.2003) and Decision 31619 Government Gazette 969/22.3.2017 and the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, No. L 304 of 22.11.2011, as it entered into force on 13/06/20
The user has the right to conclude a valid order through the e-shop, provided that he/she is legally competent to act in accordance with the provisions of the Greek Civil Code (provided that he/she has reached the age of eighteen and is not subject to legal representation for the conclusion of a sales contract). Orders may also be placed by legal representatives of legal entities. Our company reserves the right to claim the return from the supervisor or guardian of any orders placed by legally incompetent persons.
PLACING AN ORDER VIA THE ONLINE SHOP
To place an order in our online store, the following are required:
- The completion of the special form with the necessary data for the conclusion of the sales contract.
On all pages of the online store klimatechniki.gr and next to each product available for purchase, there is a button to add it to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.
To continue shopping, select from the main categories, the one containing the next item you are looking for and add it to your basket as well. When you have completed the process of adding products press the "Proceed to checkout" button. In order to be able to order it is not necessary to be a member of the klimatechniki.gr e-shop, but we would advise you to become a member, as it will make the whole process much easier in any future use of our e-shop. Fill in the form with the username and password you provided during registration and select "JOIN" in the members area.
If you are not a member click on the create new account button and fill in an active e-mail account in the new member registration form. The e-mail you provide must exist because our communication will also be done through the e-mail you provided during registration. Even if you do not become a member, you will be asked for personal data such as: billing and shipping address, e-mail, contact phone number, data necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
- Identification (Ability to log in, register or continue as a visitor)
- Billing and shipping address
- Choice of shipping method
- Choice of payment method
- Confirmation and registration of the order
In case there is a pending issue with your order, we will contact you at the details you have provided.
In case you do not receive a confirmation e-mail of your order or a notification by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have provided. Our company bears no responsibility in case you have entered your contact details incorrectly so that communication with you is not possible.
METHODS OF PAYMENT
Payment methods are explicitly mentioned on the order completion page.
RETURNS / CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased in Greece through the online store klimatechniki.gr.
Cancellation of Order
When you place your order through the online store klimatechniki.gr, you have the option to cancel your order within the same day you placed the order.
For any return of your products you can send us your request in writing by e-mail to email@example.com. For any information you need, you can contact us by consulting the contact details of our site. The products you wish to return must be in perfect condition, with unopened packaging. You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. Should you open the packaging of the product you must ensure that you return it in perfect condition, together with all parts and components of which it is made up. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the carrier or courier company.
Our company is not responsible for defects or poor quality of the products made available to its customers. All products are received from suppliers packaged. In the event that a defective product is found in the delivered products, you reserve the right to return and replace it at our shipping costs.
In the event that they are not returned within 15 days then our company may not accept any return or replacement product. In any case, the maximum return for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights granted under the return policy, all rights applicable to consumers under existing provisions and laws relating to the sales contract, as well as any rights arising in connection with the warranty conditions of the products, are recognized in any case.
Transport of Returned Products
If you wish to return goods due to a change of mind, you will be charged the direct cost of returning the goods. Returned goods can only be collected from the address that you have indicated to us in writing and which you have indicated to us in writing.
You agree to provide our company with as much detail as possible about the address for the collection of the goods, for example floor, difficulties of access for the carrier/courier, existence of lifts, narrow stairs, etc., in order to facilitate the collection process from the place you indicate to us. You agree that there will be adequate access to the site for the collection of returned goods.
If the carrier/courier believes that picking up the goods from the area you indicate may cause damage to your property, they will inform you verbally and record this on the pick-up form. You may instruct the partner transport company/courier to collect the goods despite this instruction, however we will not be liable for any damage that may be caused to your property or the goods as the collection of the goods will be carried out with due care and attention.
You agree to give the partner all the goods you wish to return, including all parts and accessories that make up the goods. Upon receipt of the returned products by the carrier, you will sign a receipt form to certify that delivery to the carrier has taken place. The receipt form will be given to you by the partner carrier/courier.
If you are unable to be present yourself when the goods are collected from the site, you can appoint a representative to undertake this process on your behalf. This representative must be an adult and capable of supervising the collection of your goods in your place.
Reimbursement of the Value Added Value of returned products
If you qualify for a refund, we will refund you the amount corresponding to the value of the goods you are returning in the same way as you made the original transaction unless you wish another method of return, in which case you must inform us in writing.
A refund of the value of the returned goods will be made as soon as possible. In all cases, it will be carried out after you have informed us in writing of your request to return the goods and we have accepted the return and once the goods have been delivered to the partner carrier/courier.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
- the supply of goods manufactured according to the specifications you as a consumer have set or clearly personalised (Private label products)
- the supply of goods which, after delivery, by their nature, are inseparably mixed with other items
- Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products within the predetermined time, we will inform you by phone or e-mail, in order to let us know if you wish, under these circumstances, to complete your order. Our company accepts no responsibility for any situation that is beyond its control and will do everything humanly possible for your best service.
- In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the details required and send you the products you did not receive at no extra charge.
- Modification of the terms hereof: Our company reserves the right to modify or renew the terms and conditions of transactions. We reserve the right to amend or modify the terms and conditions of our transactions and we undertake to update this document with any changes or additions to the terms and conditions.
- In case of non-receipt of the ordered goods (and if a long period of time has elapsed since the order was placed), please contact our company. For the best and quickest service, we would recommend that you quote the special order code sent to the e-mail address you provided when placing your order.
In accordance with Directive 2013/11/EC, which was incorporated into Greek legislation by means of KYA 70330/2015 and Decision 31619, Government Gazette 969/22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is provided for throughout the European Union. If the Customer has a problem with a purchase made from the Online Shop and resides in the EU, he/she can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show
for an out-of-court settlement of the dispute.